Privacy Policy

CallStream Solutions LLC ("CallStream") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.  

Information We Collect  

We may collect the following types of personal information:

• Personally Identifiable Information (PII):

  • Name

  • Email address

  • Phone number

  • Physical address

  • Date of birth

  • Social Security Number (if required for specific services)

  • Financial information (e.g., credit card numbers, bank account information)

• Usage Data:

  • Call logs

  • Message history

  • Device information (e.g., IP address, device type, browser type)

  • Location information (if applicable)

• Sensitive Personal Information:

  • Health information (if required for specific services, such as telemedicine)

  • Biometric data (if applicable)

How We Use Your Information

We may use your personal information for the following purposes:

• Providing Services: Delivering telecommunications services, including voice, data, and messaging.

• Account Management: Managing your account, including billing and customer support.

• Product and Service Improvement: Analyzing usage patterns to improve our products and services.

• Marketing and Promotions: Sending you marketing communications, such as newsletters, promotional offers, and surveys.

• Fraud Prevention: Detecting and preventing fraud.

• Compliance: Complying with legal obligations and regulatory requirements.

Sharing Your Information

We may share your personal information with the following:

• Service Providers: Third-party service providers who assist us in delivering our services, such as cloud storage providers, payment processors, customer support providers, and marketing agencies.

• Law Enforcement: To comply with legal requests or requirements, such as subpoenas or court orders.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets.  

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Data Security

We implement robust security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:  

• Encryption: Encrypting sensitive data both in transit and at rest.

• Firewalls: Using firewalls to protect our network from unauthorized access.

• Access Controls: Implementing access controls to limit access to personal information to authorized personnel.

• Regular Security Audits: Conducting regular security audits to identify and address vulnerabilities.

• Employee Training: Training employees on data security best practices.

Your Rights

You may have certain rights regarding your personal information, including the right to:

• Access: Access your personal information.

• Correction: Correct inaccuracies in your personal information.

• Erasure: Request the erasure of your personal information.

• Restriction: Restrict the processing of your personal information.

• Data Portability: Receive your personal information in a portable format.

• Object: Object to the processing of your personal information.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your browsing behavior on our website. You can manage your cookie preferences through your browser settings.  

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes.  

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: privacy@callstreamsolutions.com